Customer Care

COULD WE OFFER OUR ASSISTANCE?

Nawlins Praline Candy accepts the following payment methods:  All major credit cards and PayPal.

Need information about a particular candy? 

Please contact us and describe the candy you are inquiring about in detail.

Unable to order due to website error? 

Please contact us and describe the error in detail. What desktop or mobile web browser are you using? What steps did you take before the error occurred?

What happened to my order?

When your order ships, we immediately send a tracking number to your email. Please note: If you do not receive a response from Nawlins Praline Candy within a reasonable amount of time, our email may be blocked by your spam filters or in your bulk email/trash folder.  Also, keep in mind that your tracking number may not show movement within the system until later at night when the delivery carrier scans at their sorting facility.

Cancel my order.

Absolutely we can cancel your order. Please be aware, orders that were shipped before you inform us cannot be canceled. Please contact us and write the words "CANCEL ORDER" in the comments.

Change my shipping address.

Please let us know before order is shipped.